What to Expect at your appointment.....

We know that things will be a little different for a while, but we ask that you PLEASE take the time to read what your appointments will be like. Our number one priority is to keep our family and friends safe ( that is you). During these unprecedented times, we have implemented many new guidelines and safety measures. Please read through these before your first appointment so you know what to expect!


Before your Appointment:

  • You will receive a Check-In text 15 min. before your appointment. Please check-in and stay in your car until we text or call you to tell you it is time to head inside.

  • We ask that clients arrive AT their appointment time - please no earlier. For now, we will be unable to accommodate guests arriving early in order to reduce client overlap and help with the implementation of our sanitation practices between clients.

  • If you choose to arrive early we ask that you wait in your car until you receive a text or call that you may head in for your appointment. 

  • You will be asked to wash or sanitize your hands upon entry.

  • Please arrive with a mask. if you have concerns about your getting color on it we suggest a disposable one.

 

HERE’S WHAT OUR TEAM WILL BE DOING:

  • Every member of our team will be wearing a mask or face shield during your appointment as well as required to submit a health screening each day.  

  • Our hands will be washed and sanitized between services as usual.

  • We are using only the CDC recommended disinfectants and sterilization practices to sanitize the treatment areas after each client.

  • We are disinfecting high-contact areas hourly across the spa such as the front desk, doorknobs, and waiting areas.

  • All team members have completed and received Barbicide Covid-19 Certification, and we have reviewed all disinfection and sterilization practices. 

HERE’S WHAT WE’RE ASKING OUR CLIENTS TO DO:

  • Masks will be required within the spa. Customers may temporarily remove their masks only while receiving a service that requires the removal. If you do not have a mask, we can provide one for you.

  • Before each service, we are requesting that all clients wash or sanitize their hands before coming into contact with their service provider.  

  • Every client must fill out a Covid-19 waiver that we will keep in their file. Please check your emails ( these are sent out the day before your appointment) and fill this out ahead of time this will be extremely helpful for us.

  • If you are not feeling well or showing ANY symptoms at all, please cancel and reschedule your appointment.  You will not be charged a fee for illness.

  • Clients are prohibited from bringing guests at this time unless a caregiver is needed.  

 

BOOKING POLICIES:

  • We do require a deposit for particular services such as Balayage, Facials, and New Lash applications. If you scheduled online for your first appointment, we will contact you for the deposit and if the deposit isn't made within 24 hr it will result in a cancellation of the appointment.

  • Waiving cancellation fees for illness - While we still require every appointment to be booked using a credit card, we will waive cancellation fees due to illness at this time. We ask, however, that you please be considerate of our team and the limited appointment availability at this time. We will still be charging our standard cancellation fee for non-illness related cancellations or no-call/no-shows. Please refer to the cancellation policy on our website for additional information.  

  • If you schedule your appointment online, you may be asked to move up or down 15 minutes so we can schedule most efficiently for our service providers.

     

I know this situation is not ideal for everyone. we are doing the best we can to provide you with still the most enjoyable experience at Salon 219. As these circumstances are ever-changing, they will require our constant attention and reevaluation. Please be patient with us as we make any necessary adjustments. Should you have any concerns or need anything else, please do not hesitate to reach out. You can reach us at Salon219@gmail.com or call us at 517-622-1770.

We can not thank you enough for the support of our friends and family and we can’t wait to see you very soon!

Your's Truly,

       Salon 219

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