Our time is valuable, and so is yours! Please read and acknowledge our cancellation policy. We understand that emergencies happen, so we will try our best to accommodate your needs. In addition, we ask that you please understand that our time is just as valuable as yours. With that being said, we have updated our cancellation/booking policy...
We do require all clients to have a credit card on file at the time of booking. Please understand that your card will NOT be charged unless in the event of a late cancellation or no show. By putting your card information on file, this secures your appointment slot.
Any adjustments or cancellations can be made up to 48hrs before your scheduled appointment time. Any cancellations made after the 48hr mark may be subject to pay a 25% service fee.
Any cancellations made within 24hrs of your appointment, or in the event that you no-show your appointment, you may be subject to pay a 100% service fee.
If you have a history of no-shows or late cancellations, you may be required to place a deposit before booking your next appointment.
PRODUCT RETURN/EXCHANGE POLICY:
We offer returns on products within 14 days of original purchase, only if unopened and unused.
We offer exchanges on products within 14 days of original purchase, only if the product has been used no more that 2 times.
If you are exchanging a product, exchanges must be made on products that are of equal or greater value of the original purchased product. No cash back available on product exchanges.
Please be patient with us as we make any necessary adjustments. Should you have any concerns or need anything else, please do not hesitate to reach out. You can reach us at Salon219@gmail.com or call us at 517-622-1770.
We can not thank you enough for the support of our friends and family and we can’t wait to see you very soon!